FAQ

Frequently Asked Questions (FAQ)

Last updated: June 26, 2026

General Questions

What does TenForShep sell?

TenForShep specializes in hobby-related items and collectible products, including Pokémon-inspired merchandise and other fun items for collectors and fans.

Are your Pokémon products official?

Some items may be inspired by popular franchises and themes. Product descriptions will indicate details where applicable. We are not affiliated with or endorsed by Nintendo, Pokémon, or any official brand unless explicitly stated.

How can I contact you?

You can reach us anytime:

We typically respond within 1–2 business days.

Orders

How long does it take to process my order?

Orders are usually processed within 1–3 business days after payment confirmation.

Can I cancel my order?

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it must follow our Return & Refund Policy.

Shipping

How long does shipping take?

Estimated delivery times:

  • United States: 3–6 business days

  • International: 10–20 business days (if available)

Delivery times may vary depending on location and carrier delays.

Will I receive tracking information?

Yes. Once your order ships, you will receive an email with tracking details so you can follow your package.

Returns

Can I return my order?

Yes. We accept returns within 30 days of delivery for eligible items. Please see our Return & Refund Policy for full details.

What if my item arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can assist you.

Payments

What payment methods do you accept?

We accept secure payments through Shopify-supported providers such as credit/debit cards, PayPal (if available), Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All payments are processed through encrypted third-party payment providers. We do not store full payment details.

Other Questions

Do you restock items?

Some items may be restocked depending on availability from suppliers. Popular collectible items may be limited in quantity.

Do you offer discounts or promotions?

Occasionally, we may offer discounts or promotions. These will be displayed on our website when available.

Still need help?

If your question is not listed here, please contact us:

TenForShep
Email: andrewfortin0@outlook.com